Privacy Notice

Last updated: September 2026

SHL Group Services Ltd respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use and protect information when you visit our website or contact us through it.

Who we are

SHL Group Services Ltd is a company registered in England and Wales.

Company number: 09653220
Registered office: Chalice House, Bromley Road, Elmstead, Colchester, England, CO7 7BY
Email: info@shlgroupservices.co.uk

For the purposes of UK data protection law, SHL Group Services Ltd is the data controller for personal information collected through this website.

Information we collect

When you contact us through our website, we may collect information you provide to us, including:

Your name
Email address
Telephone number
Company name, where provided
Details contained within your enquiry
Any other information you choose to provide

Our website and hosting systems may also collect limited technical information, such as your IP address, browser type, device information and information about how the website is accessed.

How we use your information

We may use personal information submitted through the website to:

Respond to enquiries and requests
Provide information about our services
Discuss potential or existing projects
Manage our relationship with clients and prospective clients
Maintain the security and operation of our website
Meet our legal and regulatory obligations

Where you contact us about our services, our lawful basis will generally be taking steps at your request before entering into a contract, performing a contract where one exists, or our legitimate interests in responding to and managing business enquiries.

Where we rely on legitimate interests, those interests include operating our business, communicating with people who contact us and maintaining the security and effectiveness of our website.

Cookies

Our website uses cookies and similar technologies. Some are necessary for the website to function correctly, while others may help us understand how the website is used or provide third-party functionality.

Non-essential cookies will only be used where you have provided the required consent. You can accept or reject non-essential cookies using the cookie controls displayed on the website and can change your preferences later.

For more information about the cookies used by this website, please refer to the cookie information available through our cookie consent tool.

reCAPTCHA and third-party services

We use Google reCAPTCHA on our contact form to help protect the website from spam and automated submissions. The use of reCAPTCHA may involve information being processed by Google in accordance with its applicable privacy terms.

Our website may also contain links to external websites or use third-party services. Those organisations are responsible for their own privacy practices, and we recommend reviewing their privacy information where appropriate.

Sharing your information

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our website, communications and business systems. We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection requirements.

International transfers

Some of the third-party services used by our website may process personal information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records and meeting legal, accounting or regulatory requirements.

Retention periods may therefore vary depending on the nature of the information and our relationship with you.

How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, UK data protection law may give you rights over your personal information, including the right to:

Request access to personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to erase your personal information in certain circumstances
Ask us to restrict how your information is used
Object to certain uses of your personal information
Request transfer of your information in certain circumstances
Withdraw consent where we rely on consent

Not all of these rights apply in every situation. This can depend on the type of processing and the lawful basis being relied upon.

To exercise any of these rights, please contact us at info@shlgroupservices.co.uk.

Complaints

If you have concerns about how we use your personal information, please contact us in the first instance so that we can try to resolve the matter.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our website, services or legal obligations. The latest version will always be published on this page.